Frequently Asked Questions

General FAQ

Does Peach State Maids come to where I live?

Head on over and take a look at our “Service area” page for more information.

How does the booking process work?

We make it as easy as possible to book our services. This is what a typical booking looks like in 3 simple steps:

Step 1: On our website, you can use our booking platform, or you can call us if that’s easier. You’ll get a confirmation email once your appointment time and date have been confirmed. Your card will have a hold placed on it for the amount of the upcoming service.

Step 2: Our staff will arrive promptly on the day of your booking at the scheduled time. They’ll clean your home while you sit back and relax.

Step 3: Your card is charged after the service is finished. After that, you’ll receive two emails: One with a receipt and a second asking you to rate your experience with us.

What are your hours of operations?

Our hours are Monday-Saturday 8 am-5 pm.

Closed on Sunday

On the day of your clean

Do I need to provide cleaning supplies, products, and equipment?

Not at all! We will supply all the basic equipment that’s needed. This includes vacuum, mop, broom, cleaning chemicals, and cloths. If you’d rather the cleaners use your cleaning equipment, supplies, or products, they certainly can.

Can I ask for extras or special tasks?

Absolutely! If you have any special requests or instructions, please let us know. You can do this by putting them in the “customer comments” section of our booking form, giving us a call, or sending us an email.

Once the cleaners have arrived at my home, are there going to be any price changes or additional fees?

We utilize a basic flat rate pricing model, which assumes a general level of cleanliness and approximate size of your home. Our quotes have an accuracy rate of greater than 95%! Occasionally when our cleaners arrive and do a walk-through before cleaning, they may determine that the size of the home is larger than anticipated or that it is much dirtier than expected. Peach State Maids will re-quote you a new flat rate price or give you the option to switch to an hourly billing rate to ensure that the job is done perfectly. This will all be done before they begin working and won’t be done without communicating clearly with you and getting your permission.

What time should I expect your cleaners and how large of an arrival window do you give?

We use 3-hour windows when booking arrival times. Say your booking states that our crew will arrive between 1 pm-4 pm. They will arrive at any time during that 3-hour window. They will try to arrive at the earliest time possible within the window, but please allow them the entire window to take into account any unforeseen issues that may arise, such as traffic, etc.

How many cleaners come to service my home?

We usually send a crew of 1-3 cleaners based on the size of the job and the availability of staff.

Do we need to be home during our cleaning?

No, you don’t. Just leave us a key and tell us how to access your home. We will service your home and lock up on our way out.

Do I need to tip the cleaners?

It’s completely optional if you choose to tip your cleaner(s). If they did a stellar job and you want to show them appreciation, you are more than welcome to tip them.

Pricing & policies

What are your pricing options?

We feature completely transparent flat-rate pricing. No contracts, no commitments, no hidden fees. Our pricing is determined based on the number of bedrooms in your home. We offer hourly pricing too.

Do you really offer a 100% satisfaction guarantee policy?

Yes, we do! If you’re not completely satisfied with your cleaning, contact us within 24 hours and we will come back to your home and re-clean it free of charge.

Can I cancel or reschedule my cleaning?

Yes, you can cancel or reschedule your services anytime, as long as it’s done more than 24 hours before your service date/time. We reserve a slot for you, so if you cancel less than 24 hours before your scheduled service time, we will assess a $70 cancellation fee to compensate our cleaning staff for lost wages.

What payment methods do you accept?

At this time, we ONLY accept credit or debit cards. Sorry, no cash or checks. We will take your card information at the time of booking and place a hold on the funds for the cleaning. We won’t charge you until after the service is completed.

Can I use a coupon for an existing appointment?

Yes. You can apply your coupon to your upcoming booking by logging into your account and clicking on your name. It will be in the top right corner. Select “redeem voucher” and enter the coupon code. Our system will automatically apply the code to your upcoming appointment. However, you cannot apply your coupon to a past service that has already been completed.

What’s your policy on lockouts?

Our cleaners will wait for 30 minutes from the time they arrive at your home. If they cannot reach you or they are unable to enter your home they will have to prepare for their next job and will depart your residence. Lockouts will incur a $70 lockout/cancellation fee in order to compensate our cleaners for their time, gas, and any lost wages.

Trust & safety

Do I give my cleaner a key to my home?

Our advice for people who will not usually be home during their cleaning is to leave your key in a place where the cleaner can easily access it when they get there. Many of our clients use a lockbox for this purpose.

What do I do if something goes wrong during my cleaning?

We certainly don’t want anything to go wrong for any of our customers, but in the rare event that something does go wrong, we are here to make it right. Let us know right away and we will be there to take care of it, no matter what. That’s a commitment we take seriously.

How safe and secure do you keep my billing and payment information?

Our billing platform is powered by Stripe. Their system is SSL encrypted and PCL compliant. It’s completely secure and trusted by companies all over the world. Check out more about them at stripe.com.

Do your cleaners go through a background check? How are they hired and vetted?

Our staff is crucial to us providing you an exceptional service. Our cleaners fill out a quick application. From there we do an interview, a background check, and thoroughly check their references. Once they get past this, we send them out to do a test job so we can evaluate their level of service, professionalism, cleaning, etc. If they pass that, they begin their first trial month. During this month they are sent out with our lead cleaners to make sure everything is exceptional before we send them out on their own. Less than 5% of our initial applicants make it through the whole entire process.

Services

What all do you include in a standard cleaning?

Our standard cleaning covers most homes in average condition. A standard cleaning utilized our 44 point cleaning checklist, which includes everything needed to properly clean a house or apartment. This includes dusting, wiping down all exterior surfaces and large appliances, mopping/vacuuming floors, cleaning bathrooms, living areas, and the kitchen.

What is included with your Deep Clean extra?

Our deep clean is intended for homes that have not been professionally cleaned in the past three months, haven’t been cleaned in a while, or need some extra time and attention. This deep clean extra is also applicable to most “move in/move out” cleanings. This extra is to account for the added time and detailed time for maximizing results. It uses the same 44 point checklist as our standard clean and doesn’t come with any other extras. The deep clean adds extra, concentrated attention to bathrooms, living areas, and the kitchen to get those neglected areas back to their former sparkle.

What is included with Hourly Cleaning?

Hourly rate pricing differs from the flat rate pricing because it is solely based on the number of hours you booked. You can add as many hours as you need. These hourly bookings are best if you want to customize your service to be different from the 44 point cleaning checklist we use on flat rate jobs.

What extras do you offer?

We offer add-on services that are not included in our 44 point standard checklist, which you can select when booking. These include:

– Cleaning inside of a refrigerator
– Cleaning inside of the oven
– Cleaning inside drawers and cabinets
– Baseboard detailing
-Interior window cleaning

Are there any services you cannot provide?

To ensure great experiences and service, there are some things our cleaners CAN NOT do:
– Cleaning bio-hazardous substances such as animal or human bodily fluids (urine, feces, blood, etc.)
– Cleaning dangerous or toxic chemicals
– Cleaning pest or rodent infested homes
– Climbing a ladder
– Cleaning exteriors of windows
– Cleaning walls
– Cleaning ceilings
– Cleaning any chandeliers or light bulbs
– Cleaning hoarder level homes

What is ALWAYS included with your services?

Every cleaning will always include:
– 44 Point cleaning (for flat rate services)
– 1-3 vetted & background-checked cleaners
– All the necessary equipment, products, and supplies
– Our 100% satisfaction guarantee
– Unlimited support by chat, phone, or email

What if I only want some of my rooms cleaned or partially cleaned?

Our flat rate cleaning packages are based on the house size, and we use the number of bedrooms entered to help us calculate the entire size of your home.
So, when booking a flat rate cleaning service, ensure that you input the ENTIRE number of bedrooms and bathrooms so that we can accurately determine the size of your home. Even if you just want some of the bedrooms cleaned.
You can also select our hourly pricing option if you just want some rooms of your home cleaned.